Behind the scenes of the Repair of Laminated Automotive Glass Standard

By Jackie Newman
September 1, 2007


Jackie NewmanEarly in the summer of 2004, the National Glass Association asked me to act as editor and writer of a national standard for windshield repair. After my initial panic subsided and I could get my arms around the idea, I began gathering information about windshield repair standards in other countries. I researched the actual windshield repair process, repair resins and repair tools.

Prior to approaching me, the NGA became accredited as a standards developer for the American National Standards Institute of New York. NGA officials then created a Standards Development Committee responsible for constructing what would become the Repair of Laminated Automotive Glass Standard.

It was important that the SDC consist of a cross section of the public and auto glass industry. Virtually everyone was invited to participate. We advertised for committee participation in industry magazines, newsletters and online. We sent letters to the insurance industry, the National Highway Traffic Safety Administration in Washington, D.C.; the National Automobile Dealers Association in McLean, Va.; AAA, headquartered in Heathrow, Fla.; the AARP in Washington, D.C.; and the Insurance Institute for Highway Safety in Arlington, Va., among others.

SDC members held their first meeting in September 2004 and began the difficult task of getting to know each other and finding ways to work together as a team  in the months that lay ahead. We would need to agree on several difficult issues, and in the end, decide what should, could and would be in the first windshield repair standard in the U.S. I listened carefully to the ideas of the SDC members and wrote several draft documents that became the basis for all of the ROLAGS committee meetings and discussions.

After several working meetings, the committee voted in October 2005 on a first-draft standard to send out for public comment. The SDC received 150 comments. An SDC subcommittee suggested replies to the 150 comments and presented them to the full committee. The SDC made several changes to the draft, and on Feb. 13, 2007, approved a second draft of the standard.

For the second draft, only the substantive changes—those that would affect the way a repair company does business—were sent out for public review. The committee received and discussed five comments on these substantive changes and sent formal reply letters to the commenters in May 2007.

The next step was to submit the draft standard to ANSI, for review.
On June 20, 2007, ANSI approved
the Repair of Laminated Automotive Glass Standard. ROLAGS could now officially call itself ANSI/NGA

The team
The SDC members are a dedicated and diverse group. They represent different areas of the auto glass industry, including manufacturers, trainers, distributors, management, third-party administrators, chemists, company owners and repair technicians.

Dick Inman, owner of Bob’s Glass in Longwood, Fla., chaired the ROLAG SDC. He has a long history in the auto glass industry. He is the former president of Harmon AutoGlass of Florida and the former executive vice president of Minnesota-headquartered Harmon Glass. After retiring from Harmon in 1993, Inman became president of the Trans America Glass U.S. operations, headquartered in Seattle. When parent company TCG International bought Novus, Inman ran the operation until 1997.

The vice chairman of the SDC is Dave Taylor, chief operating officer of Cindy Rowe Auto Glass in Harrisburg, Pa. Taylor has been in the auto glass industry for more than 20 years and is one of the founders of the National Windshield Repair Association, Garrisonville, Va. He was the executive director of the NWRA for seven years.

I acted as writer and editor of the standard. I also am one of the founders of the NWRA and have been in the industry for more than 23 years. My partner Fred Sorensen and I built Mobil Glas 2000 APS, a large glass repair and replacement company in Denmark. 

Debra Levy, owner of Key Communications in Garrisonville, Va., is secretary. She has been active in the glass industry for many years.

The other members of the SDC are Marc Anderson, former executive director of the Independent Glass Association, Stafford, Va.; Dee Berge-Morse, co-owner and operator of Dee’s Windshield Repair, Westminster, Calif.; John Kiland, owner of Glass Mechanix, Las Vegas; Keith Beveridge, vice president and general manager of Novus, Savage, Minn.; Mike Boyle, president of GlasWeld, Bend, Ore; David Erwin, national repair development manager for Safelite AutoGlass, Columbus, Ohio; Rich Campfield, president of Ultra Bond Inc., Grand Junction, Colo.; Matt Larson, vice president of sales and training for Delta Kits, Eugene, Ore.; Paul Syfko, president of Glass Medic America, Westerville, Ohio; William George, director of marketing for Pilkington North America, Toledo, Ohio; Fred Sorensen, president and CEO of Mobil Glas 2000 APS, Denmark; Jay Sampson, CEO of Safety Auto Glass and president of Ding Doctor Windshield Repair, San Antonio; Thom Inman, manager of technical services for Glass Doctor, Waco, Texas; Steve Shaw, manager of marketing participant services for Lynx Services, Fort Meyers, Fla.; Kerry Wanstrath, president of Glass Technology, Durango, Colo.; Dave Zoldowski, partner at Auto One in Brighton, Mich.; Gerry Zwart, owner of Clearview Windshield, Inwood, Iowa; and Charles Turiello, director of quality assurance and safety for Diamond Glass Co., Kingston, Pa.

All members of the SDC are volunteers. They or their companies generously paid for travel expenses during the development of this standard.

Looking ahead
Now that ROLAGS has received ANSI approval, the SDC must decide how to disseminate and market ANSI/NGA R1.1-2007, interpret the standard when the inevitable questions about usage arrive and continually clarify that a standard of any sort is voluntary unless it becomes a state or federal law. The SDC also must listen, listen, listen to the auto glass industry and the public because the standard is a living breathing document that must be periodically reviewed and changed based on experience and comments from the field. 

ANSI/NGA R1.1-2007 is available at, where visitors can download it at no charge. ANSI also is in the process of publishing the standard; copies are available for purchase at the ANSI eStandards store at


The author is the writer and editor of the Repair of Laminated Automotive Glass Standard, president of Redline Inc. in Austin, Texas, and a board member for Mobil Glas 2000 APS of Copenhagen, Denmark. Write her at