Latest Articles in Auto Glass

  • GlasWeld, Bend, Ore., has finalized its design for the Glass Repair Vespa, a transportation solution for auto glass repair professionals. The GRV integrates the power of GlasWeld’s G3fusion auto glass repair system and fuses it with economical, environmentally friendly transportation and increased brand visibility.GlasWeld has utilized the Vespa’s existing trunk to create an...
  • Changes waiting ANSI approval
    The Repair of Laminated Automotive Glass Standard's Standard Developing Committee is accepting comments on its vote to amend the standard "to limit length of crack to 6 inches from center of the damage."The suggested revisions, passed by a two-thirds vote last November, were posted in the American National Standards Institute “Standard Actions” for comment in December. The...
  • Growing your business through windshield repair
    Regardless of how you view windshield repair, with a fresh approach you can turn it into a profitable transaction with opportunities for add-on or future sales. Repair can provide a low-cost, fast-turnaround, incremental sale that supplements your existing business.
  • How online continuing education courses can boost employee morale
    When I started in the windshield repair business more than a decade ago, there were three ways to get relevant, reliable information on how to properly perform a repair: 1. Contact the tool and supply manufacturers and providers 2. Talk to an experienced windshield repair technician 3. Figure it out yourself through trial and error.All of these methods are still valid, unless of course you're...
  • When I joined the glass industry in the late 1970s, one of the first things I learned was that customer service is the best way to build a brand. I worked for a small family business at the time, and each customer was critical to our survival and growth. We worked to surpass every customer's expectations, regardless of the money he or she spent. Many consumers remember the little things you do to...
  • Keep a watchful eye
    Having worked in the safety arena for a number of years, I look at things differently than most people. Safety is always first and foremost in my mind, so when I stepped onto the casino floor in Las Vegas during the November 2007 NACE convention, the work environment was the first thing to grab my attention. In these situations, I ask myself: Is this environment safe, and does it provide...
  •  Early in the summer of 2004, the National Glass Association asked me to act as editor and writer of a national standard for windshield repair. After my initial panic subsided and I could get my arms around the idea, I began gathering information about windshield repair standards in other countries. I researched the actual windshield repair process, repair resins and repair tools. Prior to...
  •  Editor’s note: In May, ABC15 news of Phoenix ran an investigative story on windshield repair operators at local car washes. The report led to several arrests of technicians guilty of committing insurance fraud by fudging coverage dates and charging insurance companies for more repairs than they actually performed. To view video of the story, visit www.abc15.com and enter “Window...
  •  New customers might be the key to rapid growth, but customer retention is the key to sustaining that growth and the long-term success of your business. Nowhere is this more evident than in the extremely competitive windshield repair industry. How we treat our customers and respond to their needs often determines whether they do business with us in the future and refer us to others....
  •  I have seen more references to industry standards and best practices in our trade press in the last year than in the previous 20 years combined. I believe that to be a positive sign. Our media, like the national media, reflects its readers’ greatest interests. It’s no coincidence that interest in national standards has increased alongside reports of a fundamental market shift to...
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What's Hot

  • This commercial office space in Tulsa, Okla., features a 42-foot-long, custom, continuous art mural that spans 14 glass panels. 
    Great Glazing: Custom interior officeThis commercial office space in Tulsa, Okla., features a 42-foot-long, custom, continuous art mural that spans 14 glass panels suspended from the ceiling. Created by Tulsa artist May Yang, the mural is based on local Oklahoma themes, transitioning from rural landscape to the Tulsa skyline.   Great Glazing: Joliet Junior College Campus...
  • A look at the leading manufacturers and fabricators of metal products, broken down by sales volume, number of locations and product offering. 
    Building on the success of the Top Glass Fabricators rankings introduced last year, Glass Magazine is expanding its coverage to include the Top Metal Companies, featuring the leading manufacturers and fabricators of metal products in the United States and Canada. The Top Metal Companies include those that manufacture, fabricate and sell curtain wall, storefront and entrance, commercial interior...
  • Read about the winners
    In an effort to spotlight the people who make the Glass Magazine Award-winning products and projects possible, this year’s program included people-centric categories, for which the industry submitted their picks for best installer, production supervisor, project manager and sales rep.After narrowing down the nominations to three finalists in each category, the Glass Magazine editors asked the...