Latest Articles in Auto Glass

  • If you are in the windshield repair-only or repair and replacement business, your market is huge; so big that you and your competitors could not put a dent in it.To determine the number of potential jobs in your local market, first contact the Department of Motor Vehicles to find out how many registered vehicles are in your county. The next step is to determine how many of those vehicles are in...
  • For the past few years, I’ve been involved in the development of an American National Standards Institute-accredited windshield repair standard. The Repair of Laminated Automotive Glass Standard Committee discussed, reworked and massaged the document until we agreed it defined industry best practices for performing the highest quality repairs and representing the industry in a professional...
  • Insurance agents’ influence on consumers’ choice of service provider is waning. My guess is the majority of insureds have no direct contact with their agent when making an auto glass claim. However, those who do look to their insurance agent for help when choosing an auto glass service provider still represent a significant minority, and we must continue to cultivate relationships...
  • Committee releases proposed changes
    At a meeting held in conjunction with the National Auto Glass Conference & Expo in Orlando, Fla., this February, the Repair of Laminated Automotive Glass Standard Development Committee approved a new draft version of the proposed American National Standards Institute standard. The ROLAG standard is a joint product of the National Glass Association, an ANSI-accredited standards developer based...
  • How to get a competitive edge in today’s market
    Is insurance companies continue to eliminate the deductible waiver for windshield repair, the industry shows signs of reverting to the pre-network days of cash and credit card transactions. This shift to a cash environment makes the use of a software system even more important to windshield repair business owners. A changing marketplaceFollowing State Farm’s decision to revoke its...
  • Using windshield repair to grow your replacement business
     Contrary to what some auto glass replacement business owners might think, windshield repair does not take away from replacement sales.  The opposite is true. Windshield repair can be a useful tool to introduce customers to your company, build brand awareness and create customer loyalty, all of which can bring in more business in the long term. In the short term, windshield repair can...
  • Just about every field of endeavor has a right way and a wrong way to do things. Windshield repair is no exception. Therefore, the National Glass Association and National Windshield Repair Association are developing an ANSI-accredited windshield repair standard that clearly defines industry best practices for the benefit of auto glass companies, technicians, consumers, insurance companies and...
  • In a few short weeks this fall, the windshield repair community made tremendous strides toward raising the level of professionalism in the industry. On Oct. 15, the Repair of Laminated Auto Glass Repair Standards Committee, consisting of representatives from both the National Glass Association and National Windshield Repair Association, finished a draft of the Repair of Laminated Auto Glass...
  • Technology improvements make windshield repair an increasingly attractive profit center
     Over the last 30 years, windshield repair has become a nationally and internationally accepted practice. With millions of successful repairs performed every year, consumers aren’t looking at auto glass replacement as their only alternative to a damaged windshield. Standard practices for repair have evolved dramatically in the past decade, resulting in quality, consistent work. Add to...
  • Repairers prepare for a future without insurance coverage
    In May 7, executives with State Farm Insurance of Bloomington, Ill., announced that they were eliminating the deductible waiver for windshield repair effective Dec. 1 in Alabama, Colorado, Idaho, Kansas, Michigan, Oklahoma and Washington. Although company officials would not comment on when the policy change would take effect in the remainder of the states, Glass Claim Services Manager Bob...
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