Taking care of your vehicles requires a strategic companywide plan
July 21, 2009
Efficient fleet management is critical to any business that relies on a number of company vehicles. It keeps costs in check and contributes to the efficient use of personnel time, safety and quality customer service. Taking care of a vehicle fleet requires a strategic companywide plan to manage repairs, provide maintenance schedules and structure a budget for each vehicle. In this...
March 11, 2009
In a recent e-glass weekly poll, 31 percent of respondents reported their company had laid off employees in response to the current recession. In January alone, U.S. companies laid off 237,902 workers, according to the Bureau of Labor Statistics, www.bls.gov.As a result, many Americans find themselves working longer hours to compensate for reduced staff resources. Efficiency is now the name of...
Five final rules to work by
February 1, 2009
Customers are the lifeline of a business. Last month, we took a look at the first five rules business owners should follow to obtain customer feedback. Here, we’ll examine the final five.
What will be your top business challenge this year and how do you plan to address it?
January 12, 2009
CommercialAlvaro Correa, project manager, West Tampa Glass, Fla.We are going to have a moderately slower year than last year. The residential market is zero, and we are seeing the commercial market in a similar light due to these economic times. We have to find other sources of revenue, with the market the way it is. The hospital market is moving, and we are finding success [in that segment]....
January 9, 2009
When asked to identify a lesson learned early in his career, 30 under 40 award winner Stanley Yee, now a principal and building enclosure consultant at The Façade Group in Portland, Ore., admitted to many. “Career development is all about making mistakes and learning the hard way,” he said. “And it doesn’t only include your own mistakes; you can learn from other...
January 1, 2009
Just a little incredulity was in order when Merrill Lynch’s John Thain asked for a $10 million bonus at the end of 2008. As all of us contribute to that company’s $10 billion bailout—along with the rest of Wall Street and possibly the auto industry—we look out across the next 12 months with precautionary belt-tightening.So, it was gratifying to learn that several glass...
December 2, 2008
In this month’s cover story, “Customer feedback: Five rules to work by,” author Carl Tompkins offers step-by-step instructions to obtain customers’ opinions about your business. His no. 1 rule: Ask. So, I’m asking: What do you like or dislike about the new Glass Magazine? Thus far, your comments have been extremely positive, but if there’s an area where you...
Top 10 factors to consider when opening a new store
October 3, 2008
Location, first impression, floor layout, display design, product placement, lighting, technology and decor can all make or break a new showroom.
How display design can boost profits
September 12, 2008
The list of options for shower doors is lengthy. Yet, the typical glass shop doesn’t have a formal way of working people into upsells.
Know when to hold `em; know when to fold `em
July 22, 2008
This article is first in a series that will explore how to run a successful shop, and will touch on various aspects of managing a business including: when/how to expand, downsize, sell your business; decide on location, whether to rent or buy; when to add new products, services and people; when to diversify; and when to change name, logo and marketing materials.