America's funniest glass stories

I love a good story, especially if it makes me laugh, so I thought I'd share a few I heard recently.

Good mood glass
"A customer comes in and says, 'I heard that a specific ray of light makes you feel better in the winter. I want you to sell me a piece of glass that lets that ray of light come through my porch window so I can sit on my porch in the winter and not get depressed.' Now, our salesman is walking around and telling everyone he's selling 'good mood glass'."

The key is under the mat
"We have a ton of funny pet stories in customers' homes. Like the one where the woman said the key was under the mat. As soon as the sales guy entered the home, the alarm went off, but it wasn't the alarm. After a few moments of waiting for the alarm service to call, the fellow realized it was a parrot that had been trained to make that sound. When he went over to observe closer, the bird bit him."

The little Jeep that could (not)
"Just yesterday, we had a customer who had ordered a medium-sized mirror [come in]. She thought our installation price was too high and said she would pick it up and her husband would install it (you know what's coming). She showed up in a little Jeep and then gave our shop manager all kinds of grief because the mirror wouldn't fit into her vehicle. She said we should have had a 'case or wood rack' built and ready for her. I guess then we would have had to bolt it onto her Jeep..."

Measurement dilemma
"More than once, a customer has called with this dilemma: 'I just picked up my window glass order and it is cut wrong. I ordered a 24-inch by 36-inch and you cut it 36 inches by 24 inches. It's too wide.' I try not to make the customer feel too silly when I suggest they could turn the glass the other way, but you can hear it in their voice ... they just had a lights OUT moment."

Why so many doors?
"When I am doing a home show, at least 10 times a day, people will look at my shower door display and ask why they would need so many doors in one shower. Or, they will ask if we provide the steel frame for it as well."

Do you have a funny story to share? If so, we'd love to hear it. Please leave a comment here (if you'd prefer to remain anonymous, that's ok) or shoot me an email.

The author is editor of Glass Magazine. Write her at jchase@glass.org.

The opinions expressed here are those of the individual author and do not necessarily reflect those of the National Glass Association, Glass Magazine editors, or other glassblog contributors. 

Comments

I had a woman call and say that she had a 42x72 table top and asked if we cut it down to a 48 inch circle. I told her we had glass cutters but no glass stretchers.

I received a call from the owner of a company who wasn't used to fielding customer's questions.  He was filling in for the usual front desk person.  He asked me if our 1/4" clear glass (AFG's, now AGC) was an equal to LOF'S (now Pilkington) clear glass.  After a very brief chuckle under my breath, I sured him that "Yes, it is an equal" and he sounded relieved.  Maybe it's best that the owner's mind the money and the front desk handle the customers.

I received a call from the owner of a company who wasn't used to fielding customer's questions.  He was filling in for the usual front desk person.  He asked me if our 1/4" clear glass (AFG's, now AGC) was an equal to LOF'S (now Pilkington) clear glass.  After a very brief chuckle under my breath, I sured him that "Yes, it is an equal" and he sounded relieved.  Maybe it's best that the owner's mind the money and the front desk handle the customers.