Last week's customer service piece brought a ton of reaction my way. But really none better than the folks who informed/reminded me of the fact that this "bullying" tactic happens in our industry all the time. Now it's nowhere near the personal vile that the New York Times piece presented, but there's a few manufacturers/fabricators that have used the bully tactic: basically, threatening that if you use someone else, you'll never get to use their company again and you will be ruined. Now, most people would normally ignore such a threat, especially when you are in our world right now (tons of supply; low, low prices and weak demand). But incredibly, there are people who actually buy into this, including one account who I personally know of who literally believed if they gave work to other fabricators they would be doomed. So, the moral to the story is I guess the negative bully approach has its merits, even our little piece of the world.
- Has ever the line "The weather outside is frightful" been more accurate than this weekend for the folks in the Midwest? What a miserable storm... and how about the roof of the Metrodome in Minnesota ripping apart? The video from Fox showing the tear and the water streaming in was amazing. (The footage of the collapse is our Video of the Week.)
- I am patiently awaiting the next batch of leaks from Wikileaks: the inside story of the NFRC. You know that has to be in there, right?
- This week's rant about air travel is the pet peeve of not putting your smaller item under the seat in front of you. The overhead bins are tight enough as it is, but last week I watched person after person put their briefcase, laptop bag, purse, etc., up top. Just makes me nuts. C'mon folks; common courtesy would be nice.
- Interesting to see how the case between AGC and the City of Marshall, Mich., plays out. Mashall gave AGC tax breaks for their plant there, but when AGC shuttered the location, it made the town want to get the lost tax money back- or "clawback" as the article states. I see both sides here. A deal is a deal, and AGC was within their rights to do what they did. Heck, they stayed their longer than most people would've given how bad the economy was. But the city has some angles here too with the commitments and length of the deal. Regardless, this sort of thing is going to show up more and more because happy days are surely not here yet and municipalities are really hurting. They simple can't afford the old Dire Straits theme- "Money for Nothing"
- Meanwhile, US Aluminum took some heat from this wild newspaper article. What I don't get is how does a newspaper write something so enflaming and NOT get a quote from the company?
- Last this week, a heads up: the next two weeks will be the 2010 year in review parts 1 and 2. 2010 was probably the most bizarre year I have ever experienced, so going back through will surely be interesting. I may have to finish it from a psych ward, but it will be done. For those of you bugging out after this week... have a super holiday season and a healthy, happy and prosperous 2011!
Max Perilstein is chief marketing officer for Vitro America, Memphis. Write him at email@example.com.
The opinions expressed here are those of the individual author and do not necessarily reflect those of the National Glass Association, Glass Magazine editors, or other glassblog contributors.