Tuesday, December 3, 2013

The last big event of the calendar year, Greenbuild, was recently held in Philadelphia, and like most shows this year, reactions were mixed. Most people I talked to said the first day was pretty rough, but there was some bounce back after that. However, the one item that been frustrating exhibitors is that the architects visiting this show continue to be non-decision makers. Younger designers and students are the dominant attendees, and it forces the exhibitors to hope that, in time, their investments will pay off.

How does this affect our industry as a whole? Shows like this are important venues to show off our product lines, technology and the industry overall. If we are not reaching the folks who make the end calls, it certainly is not a positive. But who knows? Maybe in a few years these young folks that we’ve wined and dined at these shows will come through for our world.


  • At Greenbuild, an announcement was made that the USGBC and UL are now working together on some items. My reaction is one of dread. These two getting together is like King Kong and Godzilla teaming up. It’s going to be brutal. Good luck to anyone who ends up dealing with this combo.
  • In my last blog I noted the Atlanta Braves are building a new stadium since their old one is all of 17 years old. Then came news that the Washington Nationals want a roof for their brand new stadium. I am sure they will get it, too, when all is said and done. No one fleeces the taxpayer better than pro sports teams.
  • Next week I will unveil my glass and glazing industry MVP for 2014. There are tons of candidates when all is said and done, and this will not be an easy choice.
  • The monthly Architectural Billings Index was slightly down but still positive. Given that it could’ve been affected by the government shutdown, that’s probably not a bad performance. Again, we will have to wait and see. But, given the performance of the ABI all year, next year should be very strong.
  • For those of you on the retail side, dealing with reviews on the Internet is a challenge. Especially when a competitor/imposter is posting negative reviews to hurt your business. Well this story from last week is a table-turner and pretty wild. Unfortunately, this policy hampers the wrong party.
  • Whenever I get Glass Magazine, the first thing I do is look at all the ads. I want to see what everyone is doing and how they are doing it. This past month, Cardinal Glass continued their roll of great ads, with a really strong and eye-catching piece on their new spacer offerings. Gotta give their ad and marketing team props, because they always deliver.
  • Last this week… College Football is the best. Rivalry weekend is amazing and always delivers. And that Auburn-Alabama game and its finish take the cake. You will probably see nothing like that for the rest of your life. Now if only College Football had a true tournament like College Hoops it would be absolutely perfect.


YKK premiered its newest music video at Greenbuild. If you have not seen it.. you can now!


Read on for links.

The author is founder of Sole Source Consultants, a consulting firm for the building products industry that specializes in marketing, branding, communication strategy and overall reputation management, as well as website and social media, and codes and specifications. E-mail him at

The opinions expressed here are those of the individual author and do not necessarily reflect those of the National Glass Association, Glass Magazine editors, or other glassblog contributors.

Monday, November 18, 2013

Inside AGC Glass Co. North America's new Southeast fabrication facility in Lithia Springs, Ga.

Brian Martineau, director of fabricated product sales for AGC Glass Co. North America, calls the company’s new Southeast glass fabrication facility near Atlanta a “start-up.” The glass company operates 17 fabrication facilities and three float plants in the United States, but it’s doing things differently at the Southeast AGC facility in Lithia Springs, Ga., said Martineau during a recent tour of the 229,000-square-foot plant.

The plant is operating with new software, new equipment and new processes that affect every area of the business, from sales to glass handling to the product fabrication itself. “This location is working with new tools and approaching business in new ways. This is why I say we are a start-up,” Martineau said.

Here are some highlights from my tour of AGC’s new "start-up:"

  • “All under one roof.”
    At the Lithia Springs plant, AGC offers all architectural and residential glass fabrication capabilities, except for lamination, which is handled at the nearby Jacksonville, Fla., location. In addition to oversized tempering and insulating glass production, “we have a cutting saw for fire-rated glass, a new silk screen and spandrel line, and fabrication of shower doors. Soon we will have all fabrication capabilities here,” said Shane Sieracki, director of operations, fabricated products.
  • Organized production flow.
    AGC officials were able to choose the Lithia Springs location based on the company's current fabrication requirements, and organized the plant in such a way that the glass is able to move through the plant in an organized U-flow without unnecessary handling and transport.
  • Room to grow.
    Company officials also considered future fabrication requirements when choosing a location and organizing the production flow. As such, the company has set-aside space for future production lines, including a second tempering line and another IGU production line. Additionally, a section of the plant remains unused, ready for future fabrication lines.
  • Automation.
    The plant relies on automation that limits glass handling. “From cutting through tempering, there is almost no touching of the glass,” said Sieracki, describing the high level of automation used on the plant’s two cutting lines. “Glass gets scratched when people handle it. Now it’s only touched after tempering,” he said.
  • Software.
    The Lithia Springs plant is the first AGC facility to incorporate FeneTech’s FeneVision neo software, which allows the company to closely monitor every step in the process. The software also increases yield, tracking exactly how much of every glass sheet is used. “After we cut the glass, what do you do with the rest of the sheet? This plant uses an RPS system that saves the extra pieces of glass,” Sieracki said. “FeneVision knows the sizes of those extra pieces, and where they are located. It can pull that piece when needed.”
  • Quality control.
    Along with the new software system is the location’s increased focus on operational quality control. The Lithia Springs plant employs three process engineers that bring a level of technical assistance to the facility. “We have three process engineers here, compared to just one at AGC’s other facilities,” Martineau said.
  • Training.
    The plant includes a training center, a dedicated classroom-like area where all employees receive complete job skill education. “Our employees spend three days just on safety,” Martineau said. “Everyone participates in training, even our sales force.”
  • Segmented sales teams.
    In the ACG Atlanta plant, the sales staff is divided into three groups, each serving a specific market segment: glass shops, glaziers and residential. “This provides our sales staff with a better understanding of the market they serve,” Martineau said.

Devlin is editor of Glass Magazine. Write her at

Monday, November 18, 2013

The passing of Greg Carney continues to loom large in my mind. I wanted to spend just a little more time remembering this tremendous man. So many of the initiatives, policies and procedures that we follow as an industry had significant input and direction from Greg. Greg was also involved with new technology and products that have yet to hit full-scale production. When they do, it will be another awesome remembrance of what he brought to our world.

He had a passion for our world, and one of his biggest concerns was one we still have to address—getting younger folks interested in what we do, and building talent and depth. With Greg’s passing, it leaves yet another major hole on the technical side that needs filled.

On the personal side, Greg was always there as a friend, always there with support whenever you needed it. When I decided to start my own business, Greg gave me tons of models and insights to consider and follow. It was also the thought of collaborating with Greg that pushed me to create the business the way I did. Greg Carney was an excellent man, father and son. Let’s not forget all he brought our industry and may he forever rest in peace.


  • Just a programming note, no blog from me next week because of the impending Thanksgiving holiday.
  • Sending out get-well wishes to old friend Wayne Smith of Trulite. Hope you get better quickly, sir, and congrats on a great year by your “War Eagle” squad. And what an amazing win by your Auburn Tigers this weekend.
  • Greenbuild is this week, and I am on record with my feelings about the event. I am looking forward though to the release of the newest YKK AP video. After how great the first two were, the bar is very high. Once I get it, I’ll make it the video of the week here.
  • The Atlanta Braves are getting a new stadium. You know, because their current one is so old and decrepit, built waaaaaay back in the 90s and all. Unreal. In any case a new stadium will be good for the glass industry in Atlanta, but I am not sure it makes great sense for the taxpayers and community.
  • Hurricane season for the Atlantic ends officially at the end of the month, and it looks like it will be one of the most mellow seasons in history. This would also be the first time since 1968 that no major hurricane formed. The predictions this year may be worse than all of my sporting predictions combined, as the experts were calling for between 7 and 11 hurricane status storms. I guess those forecasters will now come over to the glass industry and start to predict our economic landscape!
  • Normally I would just link this story in my section for that, but it’s a great one. A boy with Down Syndrome saves a classmate from choking. Just excellent stuff and a good way to end a very tough week.

Read on for links and video of the week.

The author is founder of Sole Source Consultants, a consulting firm for the building products industry that specializes in marketing, branding, communication strategy and overall reputation management, as well as website and social media, and codes and specifications. E-mail him at

The opinions expressed here are those of the individual author and do not necessarily reflect those of the National Glass Association, Glass Magazine editors, or other glassblog contributors.

Tuesday, November 12, 2013

"This could all be yours one day." In my 23 years in the glass industry, I have known many business owner parents who have said similar words to a would-be heir and have been rejected. Real or imagined, there's a sense that careers in high-tech or finance appeal more than the world of construction or manufacturing, even if it means calling your own shots once dad or mom (finally) retire.

Recently, it seems I'm hearing more prodigal son/daughter stories. Rick Dominguez, Jordon Glass Machinery, grew up seeing his father come home tired after long, sweaty days cutting and installing glass in and around Miami. "I didn't want any part of that," he recalls. So Rick pursued an accounting degree and landed at a top multinational firm in the Northeast.

As it happens, he, too, put in very long days, working up mega-corporation financials plans. But the salary did not pay out in fulfillment. When a new opportunity arose to morph the family glass business into a glass equipment import sales company, Rick came home.

On a recent visit to Jordon, several things jumped out at me. The kids' toys tucked under desks and alongside tools in the shop; the relaxed, smiling atmosphere; and the Glass Magazine float manufacturing poster hanging on the wall behind Rick's desk.

Rick's life changed when he opted to apply his financial skill set to his family-focused world of glass. Though he still works hard to grow the business, he also has time for projects that bring him greater fulfillment in life--such as applying his social media skills to host "Theology on Tap" gatherings. Scroll down to the third photo.

Inspiring? I think so, starting with how to attract top young talent into--or back to--the family glass business.

Harris is publisher of Glass Magazine. Write her at

Monday, November 11, 2013

  • I am really excited about the interest in my 2013 Industry MVP award. I've received some great feedback and have added some additional candidates. Now, I am even thinking about getting a cool glass award done for the winner. After all, a most valuable person should get something to remember this award by!



  • Happy birthday to my mom. Hope you have a great one and many, many more!
  • I am doing some research into various trade groups within our industry. Specifically, I am looking for regional glass and metal trade groups. Examples would be like the Colorado Glazing Contractors Association and Washington Glass Association. If you know of any, please drop me a line.
  • I saw on this week that the DOE could be offering up to $1.6 million in funding to rate and certify the energy performance of commercial and residential window attachments. The funding is subject to congressional appropriations, which means it may not happen. In any case, I am not sure it’s a great usage of public money. While some of the money may be earmarked for actual technology, it is not known how much of it will be, and right now we need technology advancements more than ratings. And in the end, wouldn’t the NFRC just take that portion over anyway? I would rather see funding go to companies for R&D, with milestones set for these companies to reach to trigger additional support. Otherwise, great ideas will die on the vine.
  • Last this week, Veterans Day is here and I just ask you to please think about supporting a veteran through charitable giving. These brave men and women fight for our way of life daily and they deserve as much support as we can offer.

Read on for links and video of the week.

The author is founder of Sole Source Consultants, a consulting firm for the building products industry that specializes in marketing, branding, communication strategy and overall reputation management, as well as website and social media, and codes and specifications. E-mail him at

The opinions expressed here are those of the individual author and do not necessarily reflect those of the National Glass Association, Glass Magazine editors, or other glassblog contributors.

Tuesday, November 5, 2013

Back in 2009, I remember walking by a house in a friend’s Florida neighborhood that had a “for sale” sign in the yard with the words “make an offer” written across it. In that Orlando area, I also remember driving by a massive office building that had been abandoned halfway through construction. Around the same time in my hometown of Denver, car dealerships closed their doors, “for lease” signs appeared on vacant office buildings, and construction projects―both commercial and residential―ground to a halt.

Maybe it’s those recession years that make the construction activity taking place now seem more significant. But maybe, that activity is a real indication that the tough times are finally behind us. Coming out of the Great Recession, I’ve been a little gun shy when it comes to positive predictions for the economy. But as we begin to put together the forecast issue of Glass Magazine, I’m feeling good about the road ahead. This year in Glass Magazine, more than 75 percent of the Top 50 Glaziers reported a year-over-year sales increase. In the current November issue, 71 percent of the Top Metal Companies also said sales were on the rise. And I’m anticipating hearing similar positive news from the Top Glass Fabricators in our January/February issue.

In the Denver metro area, the car dealerships have been razed and reconstructed; multifamily projects are rising; and even retail projects (malls!) are breaking ground. What are you seeing in your locale? Does the road ahead look smoother?

Chase is editorial director of Glass Magazine,, e-glass weekly and e-glass products. Write her at

Monday, November 4, 2013

A few weeks ago I teased that I was going to name an industry MVP for 2013 and soon would be floating some nominees. With this post, that process begins. I have informally received a handful of nominations for some very deserving people, and I am open for some more. Here's my list to consider so far, and I will name the winner in my last post for the year in mid December. I am just putting a one-liner note next to each person; we’ll go into more detail later.

  • Tom Culp: His work on the energy side for our industry is tireless and very effective.
  • Mark Silverberg: He is active at the trade level and works with folks in D.C.; he makes us look great in others' eyes.
  • Ed Zaucha: His work/effort is worldwide, and he was actually nominated by one of my readers overseas.
  • Mic Patterson: For many, he is the conscience of our industry, and a voice worth listening to.
  • Oliver Stepe: I heard from several people that Oliver’s unselfish approach to our industry needs commended.
  • Dr. Helen Sanders: She is similar to Mark Silverberg on the trade level work, and to Oliver Stepe on the unselfishness front.
  • Scott Thomsen: The “Battle for the Wall” was prominent in the mention I got for Scott.
  • Tracy Rogers: He is known for his leadership/participation at GANA and AAMA, and his efforts to grow education in our world.

If you have someone who you think should be in this race, drop me a line. The nice thing about this process is you find there are A LOT of good people in our world working hard for the good of the industry.


  • Just curious how many of you read any magazines on an app?  I know some who do it religiously, and I will do it for a few, but not many.
  • In my town we have an empty strip mall that was filled 10 years ago. It’s an eye sore now. This week I drive by, and up in the parking lot of this mall is a new structure being built for an auto store. Which makes me wonder: With so much open inventory, why is a brand new building going up? I just don’t get it sometimes…
  • This is a wild story on turning garbage into glass. Obviously if this can be refined and done it would be quite the coup. Finding re-use for our refuse, given the mountains of it we produce as a society, is a must. If we as an industry can somehow be a part of it, that would be dynamite. That said, my guess is this is a very long shot.
  • Congrats to the team at Vos Glass on their latest award. This company has been well run for decades. In fact, they were so well run they were always smart enough to never buy from me when I had a company in Michigan! Seriously though, great to see them get recognized as they do right by the industry and are always active in the right causes.
  • I upgraded to the Apple OS called “Mavericks” and I am frustrated by it. I may be the only one who is, but it’s been miserable for me, especially with my mail. Any of you using a Mac who have upgraded, let me know if you have any insights.
  • Last this week, it sure looks like College Football is going to come down to a possible crazy finish with more than a few teams in the running for the championship game. The powers that be probably wish they started that 4 team playoff system this year instead of next! It's going to be a wild finish!

Read on for links and video of the week.

The author is founder of Sole Source Consultants, a consulting firm for the building products industry that specializes in marketing, branding, communication strategy and overall reputation management, as well as website and social media, and codes and specifications. E-mail him at

The opinions expressed here are those of the individual author and do not necessarily reflect those of the National Glass Association, Glass Magazine editors, or other glassblog contributors.

Monday, October 28, 2013

The U.S. Department of Energy’s Building Technologies Office is seeking the next game-changing, energy-saving window technology, says Karma Sawyer, technology manager and physical scientist for the BTO’s Emerging Technologies Program fenestration and building envelope technology portfolios. Essentially, this means the BTO is looking for the next low-E.

The BTO has established an “immense” goal to reduce building energy use by 50 percent by 2030, and windows will play a critical role in achieving that goal, Sawyer said Oct. 28 during the American Architectural Manufacturers Association’s National Fall Conference in Baltimore. To meet the challenging 2030 goal, the BTO is looking to work with the industry to develop energy-saving window technologies during the next decade. “The goal is to reduce building energy use, and according to our analysis, 18 percent of those savings can come from windows,” Sawyer said.

To show the potential of such government/glass industry partnerships, Sawyer discussed the development of low-emissivity glass that started out with a $2 million investment from the DOE. “I don’t have to tell people about the impact of low-E windows,” she said. Development of low-E began in 1976 with a Lawrence Berkeley National Lab/Southwall partnership, funded by the DOE. That partnership developed the first low-E in 1981. By 1988, low-E windows captured 20 percent of the residential market.

Sawyer said she recognizes that the incredible level of success of low-E glass in improving performance will be difficult to match. But, she said BTO is eyeing several top priority emerging window technologies that could greatly improve energy performance at as little cost to the end user as possible.

The highest priority R&D window technology for BTO is R-10 windows for commercial and residential applications. With 2025 cost targets of $6 or less per square foot (for the installed cost premium), R-10 windows have incredible potential to improve energy performance at a price point that will allow for market acceptance. However, Sawyer noted that, after R-7 is achieved, a reduction in price is more effective than an increase in R-value. “If you can reduce the cost, this will get your payback down. This is the major driver. At a certain point, we see diminishing returns from reducing the R-value,” she said.

Tier 2 R&D areas for the BTO’s window division include dynamic windows (for commercial and residential), and visible light redirection (for commercial only).

Sawyer also gave some exciting examples of R&D projects currently underway between the BTO and industry, starting with a smart residential dynamic highly insulating window being developed by LBNL (essentially a high-performing IGU with automated blinds controlled by sophisticated environmental sensors).

BTO is also working with the National Renewable Energy Laboratory on a transparent insulation for windows (a clear film retrofitted into windows, either as retrofit, or in the factory). And there’s the ITN Energy Systems Inc. retrofit, highly insulating EC window (a low-E film with high IR, with the potential of integrating an electrochromic film).

BTO is also looking at framing. In fact, the office has worked with Kawneer Co.’s Traco division to develop an R-5 commercial window with a U-factor of less than .22, while achieving architectural structural ratings. The funding helped the company achieve “cost-efficient product design, integrated with manufacturer upgrades,” Sawyer said. “This has been commercialized twice—once in early 2012 and once in June.”

BTO is actively seeking additional industry partners for development of even more energy-efficient window technologies. Sawyer recommended that industry companies look at developments within their own companies, seek out partnerships with others in the industry, and apply for Funding Opportunity Announcements within the BTO.

Devlin is senior editor for Glass Magazine. Write her at
Monday, October 28, 2013

The story on Central Kentucky Glass being indicted on charges by a federal grand jury hit the news this week, and my reaction is very simple: wait. Just wait before you rush to assign guilt to the ownership and folks at Central Kentucky. In my dealings with the Martin family, while somewhat limited, I found them to be absolutely first class people. I know other folks, for whom I have the utmost respect, who vouch for the character of this company as well. There are two sides to every story, and I can’t wait to hear Central Kentucky’s, because I have a feeling there’s a lot more to tell. Plus, I am sure many of us have seen specs from a government agency not be the most specific, logical or professional. Needless to say, I am backing these fine people and just ask everyone to wait before guilt is assumed.


  • Major congrats to Deron Patterson of PPG on his elevation to International Sales Manager. Deron is a good man and tremendously talented. It's a well-deserved promotion!
  • There was a report this past week on “bulletproof” glass, and its market growth in the next few years. First off, I was always told the word “bulletproof” was incorrect, that it should always be “bullet resistant.” And second, I believe the report about growth in the market. The world continues to be a very dangerous place. More and more people are recognizing it and spending more to combat it.
  • The Architecture Billings Index was up yet again last month. With the year it has had, next year in real orders “should” be quite strong. Of course, if you read my blog on a regular basis you now know why I put quotes around the word “should.”
  • I am waiting on reports from the Vitrum glass event held this past week in Italy. Some initial responses to me have been mixed, so I am waiting until all of the folks I know who went get back to North America.
  • The Bill Evans blog from last week was as always fantastic. Bill always knows the tones to hit.
  • A few weeks ago I railed on the overabundance of pink, mostly in the NFL. Well I found this incredible blog post from a breast cancer survivor who really put it all into perspective and wrote an incredibly passionate and moving piece on why this “pinkwashing” and all goes with it is just not the best for the overall effort.
  • Did any of you see the bizarre story on the expert who thought wired glass could save lives in a case of an attack at a school? If not, it’s here, and the guy who said it is pretty confused about modern wired glass. Personally, I would hate to see this get any traction as we are finally making in roads in getting wire glass out of our world. I would hate to see it come back in.
  • Another week, and another set of major violence at schools. I seriously think it's time we have a dialogue on the mental health issues in our world, as they are pretty severe. That, to me, is more important than any other controls.
  • Last this week… the NBA tips off this week, and I am very excited actually about my Detroit Pistons. They may break 500 and make the playoffs. That said, this league still belongs to the Miami Heat, and until LeBron retires or leaves them, I’m picking them to win it.

Read on for links and video of the week.

The author is founder of Sole Source Consultants, a consulting firm for the building products industry that specializes in marketing, branding, communication strategy and overall reputation management, as well as website and social media, and codes and specifications. E-mail him at

The opinions expressed here are those of the individual author and do not necessarily reflect those of the National Glass Association, Glass Magazine editors, or other glassblog contributors.

Monday, October 21, 2013

In a past blog, the four cornerstones of a business were discussed: build the dream; build the team; build the processes; build the profit 

Today’s blog focuses on “Building the Team.” To use Major League Baseball terms, a team can be built through free agency and/or through the farm system. A healthy company does both. By using free agency, you bring fresh ideas into the company. By promoting through the farm system, you create an excitement within the company, and your retention of employees is improved.

With free agency, it is relatively easy to spot talent. In the early 1970s, my father wanted to expand. He needed to add a salesman. He asked several customers about his competition and, specifically, who was his toughest individual competitor. All of those surveyed listed the same person at the top of the list. Once Dad had identified the free agent he wanted, he recruited him to Evans Glass Co.

Of course, I am an example of Dad’s farm system. And, Evans Glass Co. continues to use both methods—we used free agency to acquire a bookkeeper, while our current production manager was an installer, and our operation manager started as a receptionist.

Both methods offer benefits and pitfalls. Free agency's benefits include:

  • When a need has been identified it can be filled immediately with an experienced person.
  • It can strengthen a company while simultaneously weakening a competitor.
  • It saves time by eliminating the need to train.

Free agency’s pitfalls are:

  • It is more expensive than using the farm system.
  • There a risk that the free agent will not fit the culture of the company.
  • A message may be sent to current employees that there is not an opportunity for them to advance within the company.
  • It is easy to fall into “The Good Ole Boy Network” syndrome.

The farm system offers benefits as well:

  • The person already has blended into the company culture and earned respect of his/her peers.
  • The person has “insider” knowledge of the company and its markets to produce immediate results.
  • It is less expensive than free agency.
  • It creates a feeling that there is a future with the company.

The farm system’s pitfalls are:

  • It takes longer to develop talent and knowledge.
  • It is harder to recognize potential.
  • It takes patience.

Be careful about too many free agents. The farm system should always be a company’s first choice. Don’t overlook people just because they haven’t done the job before. See people as they can be, not as they are. All good leaders see people in this way.

The author is president, Evans Glass Co., and immediate past chairman of the board for the National Glass Association. Write him at

The opinions expressed here are those of the individual author and do not necessarily reflect those of the National Glass Association, Glass Magazine editors, or other glassblog contributors.

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