Warning: Fake shipping company scam

UPDATE (July 21, 2014):

In January 2009, I wrote this blog in response to a flood of emails I had received regarding a fake shipping scam targeted at small and mid-sized businesses that can cost companies upwards of $10,000, in addition to lost product and time. 

In the more than four years since publishing the blog originally, the post has received hundreds of comments from business owners worldwide that have been victims, or near-victims to these scammers. Several of these owners have offered a number of new red flags to help business owners spot these scams.

This blog update includes the new red flags and additional tips for business owners. Make sure your customer service and sales team is aware of the scam, so you catch on before you get caught. 

UPDATED: Red flags for fraud

  • Email orders with numerous typos and grammatical problems
  • Orders for large quantities product 
  • Orders that require long-distance shipping (often for products that could be easily sourced from a local supplier)
  • Orders that request use of a shipping company chosen only by the customer (unfamiliar companies that are not easily discovered in an Internet search)
  • Orders paid for with a credit card that has a different billing address than the shipping address
  • Orders from a Gmail, Yahoo or other free email account
  • Email orders with an overseas timestamp (often the timestamp doesn’t match the stated location of the purchaser)
  • Quotes for freight do not include a phone number
  • Orders through relay operator for the hearing impaired 


In August, we launched a Scam Alert page on GlassMagazine.com to alert readers of fraudulent ordering schemes, including scams using fake shipping companies. Since posting the warning page, I have received numerous e-mails and calls from small business owners and managers in and out of the industry who have been affected. The same scams that have plagued the glass industry have hit vinyl dealers, print shops and even ice cream truck suppliers. Many owners caught the scam in time. Others were not so lucky.

I don’t want to belabor the point—I have blogged and reported on these scams previously--but the best way, and seemingly the only way, to beat a scam is to stop it before it happens. Know their tactics. Know the red flags.

According to my scam sources (a.k.a., business owners that have been scammed or nearly scammed), this is how the fake shipping company scam usually works:

  • A customer contacts a shop via relay operator or e-mail to order a large quantity of product; in the glass industry, it’s usually 1/8-inch or ¼-inch annealed glass. (Red flags: The email exchanges are often littered with misspellings and poor grammar, and often come from a Gmail, Yahoo or similar free e-mail account.)

  • The customer wants to pay for the product with a credit card and wants to ship the order a large distance, sometimes the end destination is across the country, sometimes it’s on another continent. The purchasing credit card is usually stolen. (Red flags: Scammers usually place an order for products they could easily get from a local shop, and the credit card billing address doesn't match the shipping address.)

  • The customer says they want to use their preferred shipping company to transport the product. The customer asks the business to pay the delivery company directly and says they will send a check or money order the business to repay the delivery costs. (Red flag: Business owners have reported scammers request to use the shipping companies AGC Delivery International, Ox Direct Shippers or Cargo Trust Shipping Freight Co.)

  • After the business has paid the delivery company, the scammer’s check or money order won’t go through, leaving the business without the thousands of dollars of delivery costs and with wasted product.


“We almost got taken. We had a order for approximately $12,000.00 to be shipped to Ghana. $6000.00 of that was shipping to be paid to via money gram to Agc Delivery International,” one business owner told me in a recent email. "I did not start checking things out until the three cards they gave me were declined. I typed the delivery company and your site popped up.”

Visit the Scam Alert page to see the latest postings from other business owners.

If you are contacted by a scammer, tell your peers and tell us. We’ll anonymously post your scam stories, fraud identification tips and any other advice you have on our Scam Alert page to help warn other business owners. Leave a comment on this blog, or e-mail me directly.


Katy Devlin, Editor, Glass Magazine
 
The opinions expressed here and in reader comments are those of the individual authors and do not necessarily reflect those of the National Glass Association, Glass Magazine editors, or other glassblog contributors.

Comments

I have been in business for two years now and almost like clock work every few months I get these requests, often the sender is said to be a pastor of a church they are building in another country, never close to home, spelling is terrible, and if I e-mail (just to mess with them) and ask questions they do not respond back. I’m sorry to hear others have been taken by this scam, the loss must be devastating.
world-ship.ru web site is a totally scam, they will tell you that they going to pay by the end of the month, but you dont get paid, worst thing is that you reship the parcel which sent to you by unknown person, they will got all your information, and the parcel you receive is not going to be under your name, it means they are using someone else's credit card, please be aware! It is Russian fake company. I was a victim of this fraud. They will say everything is legal and we have web site bla bla bla. Just dont give your personal information (bank account number) and so on because they will use it against you some day,You will see many many parcels delivered to your home address and you will be asked to resend them, please dont do it. Once again www.world-ship.ru
tThis was the email I received. I almost fell for it too until I did a little bit of research. About us The company was founded in 2007 to provide logistics operations. Since then, our company became a top rate corporation, managing freight for small, medium and large sized businesses. Today we support a full range of services based on the individual needs of our customers through our offices and trusted agents worldwide. Logistics It is developing, implementing, carrying out and controlling the efficiency of rational prices for the amount of raw materials, finished goods and related data from the original supplier to the moment of consumption in order to fulfill the needs. It frequently means reconsideration (and not just conforming) the customers' needs. The logistics company always offers different decisions for the customers by providing them decisions that will lead to greater results, profit and success that they may have originally imagined compared to the original expectations. We are now extending our staff and looking for more employees for currently available vacancy of local delivery coordinator that fit following responsibilities: - Filling stockroom with orders in proper and timely way; - Reporting to a supervisor regarding the quantity and quality of shipping goods; - Verifying upon the orders list; - Recording all the mismatch; - Receiving incoming materials; - Checking delivered goods; - Provide customers with timely shipments; Including, but is not limited to the following: Available space in the residential area for local delivery and service.Operation with Logistics and the PC manager to ensure the capacity matches the funds, supplies and overtime plan.Daily presence at a home residence during business hours from 8 AM to 5 PM. Receiving parcels, then shipping them out at the post office with pre-paid labels provided by the company.Overlooking the level of service and schedule daily shipment.Reviewing a zip code.Assign the frequency of delivery to a zip where needed.Approving a normal list of shipments. The LD Manager will be on site depending on severity.The distribution manager ensures the time is as assigned.Compensated overtime control. Shipping Clerk requirements: - Secondary and/or vocational school - with logistics related studies referred; - To be concentrated on the objectives of the day; - Experienced in using MS Office and Google software; - Networking skills; - Accurate analytical competencies and immediate response; - Good PC skills. Kind regards, Kelly Jones k.jones@world2ship.com Domestic logistics manager World2Ship LLC 3105 Limestone Rd, Wilmington, DE 19808
I got this email today
I just got the same e-mail today good thing I always do my research thanks for this information.
I just got email today Jerry Walden from Totalmailpro LLC. The exact same method. Thanks for the info. Anonymous June 24 2016
I want to add another scam shipping company called executive shippers LLC. I felt in my gut that it was a scam but like many others I got scamed. The difference with this scam they were professional all the way to the end of the month then they won't pay what they promised. Whereas shipments where coming in throughout the month, like they said it would. Then they will only contact you by email, and if they do try to call it was from all different numbers. Then what made it seemed legit they will make deposits to make seem like they were verifying your account, lastly when it came to paying me my salary they didn't. I SHOULD HAVE KNOWN BETTER!!
Were they from California...I think my husband got caught up in this scam...so sad!!!
Really! Omg! I was so excited we fond a home based job for my wife, this company "ship Now Inc" with a website www.shipnow.us, it is offering us the same employment opportunity, so I was hesitating about take this job and send all the application forms filled out for them to start giving us work. Yet I don't know if they are scam for sure, but now reading your case, it seems just the same format. Sad.
Someone "buying" stuff on-line produced at least nine complete forgeries of our Company checks - and sent these forgeries all over the country. The forged checks are sloppy, with spelling errors galore. The only thing right was the account and routing numbers.Our real Company checks are of much, much better quality than these forgeries. So, the someone "buying" stuff on-line sent these forged checks to "sellers" ...who did not , in their excitement, notice the sloppiness of the forgeries. So, the "sellers" took these forgeries to their bank/credit union and the tellers also did not notice the sloppiness of the forgeries. Only one of the "sellers" called me, yesterday, to ask questions...after she had deposited the forgery, but before she had shipped anything. She told me that the "buyer" was getting anxious, texting, hurry, hurry up with the shipment. That "seller" said she Googled our Company name , and wondered why a manufacturer would want a product totally unrelated to our business. We don't. Word to the wise : "sellers", verify a check BEFORE you deposit it !
I just fell for the same company , I felt odd and luckily I was only in it for a week and saw this and did some more research . Even the name ship now inc . I looked for it and the sites dont come up .
I am glad I read this post. I just received an offer from ABC Shipping LTD....looked legit but I was very skeptical and now I read these so I am glad I did a little more searching! Thanks
'easy way company' just tried to get me with this scam. im glad i found this site
Please be aware of this still ongoing scam as of today 10/12/2015. I work for a printing company and this person (David Wise) requested pricing for 100K flyers. I emailed him asking for the type of paper they wanted and he immediately called me back from California, phone number 1-213-221-8130 to ask me what I meant by "Type of Paper". I explained him the difference and he immediately replied (someone told him the info, I could hear the other person in the room) that he needed it in 60# paper. He then asked me how long it'll take to process the order and what were our accepted payment methods. Then he asked me the process to pay with credit card. After this conversation I emailed him our quote and this was his response an hour and a half later: Hello (My Name), Thanks you very much for the time and support in regards to the pricing.I will like to proceed with the payment of the order.I will like to know the freight charges of the order.The order will be sent to Puerto Rico.I will like to recommend a shipping company to contact them with the information regarding the order so they can provide you with the freight charges.Kindly email me with the total cost of order including the shipping cost so i can proceed with the payment ASAP.Below is the contact details of the shipping company and the delivery address.I believe they will need the delivery address before they can provide you the shipping cost. Contact Details of the Recommended Shipping Company 1.Carrier Name : Access Cargo Shipping Company 2.Contact Name : John McLaren 3.Email Address: accesscargoservices@hotmail.com Information Needed to Provide Freight Charges 1.Full pick up location address 2.Size and quantity/weight of the order to be picked up 3.Shipping Or Delivery address Below is the delivery or shipping address to were the order will be shipped. 1316 Ave Roosevelt, San Juan San Juan PR 00920-2800 Kindly go a heard and contact the shipping company with the needed information so that you can get the shipping cost for the payment to be proceeded. Best Regards. David Wise.
This exact scam continues. 213-221-8130. Got the same request from John Potter & Sons Inc., 1352 Marrows Road, Suite 100, Newark, DE 19711 for a 8.5x11 flyer that reads "Give and it shall be given unto you". My sales rep did not have a good feeling about this and asked me to look into it. thanks to this web posting, we did not quote. October 28, 2015
I received the same email for 100,000 Flyers to be shipped to Port au Prince Haiti from Smith Carter. Nothing made sense about the order from the beginning including the typos in communication. I found the same letter with typos all over the internet referencing other shipping companies. What a waste of time.
Got the same with a company called First EX CO Ltd
I also got the same request from FIRST EX shipping co Ltd. It's really weired, they will pay be credit card with cargos and freight. Thank god,this block have noticed they are liers or We will lose money,tks.
This just happened to me with a company calling themselves global logistics transportation network; they said they would do training which I would get paid for. i made it to the 2nd week of training and they brought something up about a part time job while training which was never mentioned before but they said they had told me about it already. That was my red flag because most companies are not that forgetful when it comes to what they have offered to who....I did some research and seeing people having identical situations with different company names has made me pull the plug. Hopefully I am quitting in time.
EXACTLY! I got scammed by a company calling themselves First Resolution or FR Company. The people I spoke with were foreigners and had accents that were hard to understand. She stated her name was Estella Espinosa. I was not out of any money because that is something that I know to look for if a company is a scam. Instead, they portrayed themselves as a real employer. They shipped me items and wanted me to ship them elsewhere with their paid postage. They were supposed to pay 30 days later but at the end of the 30 days, they locked down their little website where I would look to see what packages would be coming my way and I NEVER got a check. I hate that I gave them my drivers license but I have Lifelock now since this has happened. Now another company is emailing me about the same type of scam but they are called Shipping Now. I have reason to believe it is the same company but now they are disguising themselves under a new name. They ship expensive Ipads to you to be shipped elsewhere just like this other fake business called FR Company or First Resolution. Don't send them your id or even call to question the business because they are pros at this scam and will suck you in!!!
I have been contacted by the same woman! The new company name that they are working under is "Event Horizon". Thank you so much for posting Estella's name, because until I saw that, I could not find anything linking them to this scam BS! Estela Espilosa assistant-superv...@consulting14corpemail.com via justeml.com May 12 (5 days ago) to me Congratulations and welcome to the Event Horizon. We are very glad to inform you that you have been appointed to the position of Operations Manager (Logistics). We have prepared the first test assignment for you. For a start, we should check your FedEx Location for actual delivery time and quality of service. In practice, one of ten USPS and FedEx locations fails to comply with standards of our company policy and therefore we need to make certain that the location which you will be using meets our requirements. With that end in view, you are to find an empty box and ship it out via the post office that you are going to use for shipping of packages on continuing basis. Shipment of this test package will be paid by our company. During performance of this task you will have an opportunity to study all the details of shipping process. Please follow these simple steps: 1. Get one shipping box of not large dimensions. It`s required to ship out one trial empty package. 2. To request the shipping label, please log in to your Virtual Control Panel and click "PACKAGE RECEIVED". A prepaid shipping label for your package will be uploaded. 3. Then please print the label from Virtual Control Panel and attach it to the box. 4. Visit your Post Office and ship the package out. In order to check the status of the task, please log in to your Virtual Control Panel
was this a scam ? I was contacted by them also. Please let me know.
Yea it's a scam I was supposed to be paid the 12 of June and all of a sudden the site is shut down no one is responding to my emails or phone call
Received this email today- August 3, 2016- different company- same scam! Hi. We would like you to review the job offer located below. Massive Deliveries Overseas inc company�has recently got acquainted with the CV that you placed on the internet and wants to offer you a free vacancy as a delivery clerk department member. Massive Deliveries Overseas inc company was set in 2006 as a result of the merger of different commercial postal services in Lithuania. Our current business sphere operates with many European clients to organize the ordering, paying and destination of products ordered directly from the North American stores to their locations. Our enterprise approach by default aims the retail field. The duties of your position are considered only for residents of the United States. As a courier employee your duties will include: tracking, accepting, putting together, accumulating and sending products ordered from major United States internet firms to Europe to the corporate branches and secondary office facilities. The vacancy does not demand going to any type of office work places and can be majorly done from your home and the closest post office. Our organization gives all the necessary materials and detailed directions for doing the job, a clear job agreement (with other documents) and plenty of bonuses. We require no start up costs from our workers. Merchandise that our clients purchase are generally modern electronics such as Apple devices, other laptops and similar electronics, so there is nothing big or bulky involved (and no need for a big storage place). We provide a $1,800 monthly stable and base salary with an addition bonus provided for each task accomplished on time. There is a very good chance of higher wages and growing careers for our most successful workers. Our requirements: - 18 years minimum age - Maintaining a functional street address - Ability to work comfortably on the web and with a printer - Owning a working phone number (and possible chance to add extensions or additional numbers) Massive Deliveries Overseas inc company is happy to show you this official invitation letter. We certainly do not include any add-ons or links to keep online security at the highest point. In the event you are interested, please contact us via email. Sent from my iPhone Brighten your day.
What happened after the first month? Were you contacted by the police? Same thing happened to me and I want to know what to expect.
I was hired by Right Route Logistics. They hired me through emails. Same thing, they sent me about 50 packages that I combined and re-send out. They email me prepaid labels. All packages go to Russia. I am supposed to get paid once a month. Am I being scammed?
I have been scammed by this company. My story is just the same as yours...I received about 50 packages and re-sent them all to addresses in Russia. When the first month was up and I was supposed to be paid $3100 plus reimbursement for supplies., I heard nothing..they did not reply to my e-mails. Their HR dept finally did respond and told me they would pay me what they owed by paying off my credit card debts for the amount they owed me. They sent me their bank account number and told me to make the transfer. I paid of $2730 to my bank Wells Fargo which was also their bank. I transferred another $630 to a Mastercard account. Both were credited but two days later they were cancelled because they were "unauthorized". So my e-mail blitz started again. Now they told me the transferred amount had to be more than $5000. I told them I do not have that much debt so they said I could use a family member's card....NO WAY! Still waiting for my money...They do not respond to my emails anymore. Good luck!
Hello I've had the same thing happened to me I really need to know what happened to you afterwards did you end up figuring out if it was a scammer not did you end up getting paid from the company or not really concerned can you please help me and answer my question
hello, same thing happened to me. What happened after? Did you ever get your money?
I have been a victim of the same crime, company is Easy Way Company. Like you said they have web site and everything looks legit. I worked for them for a month, I was promised to pay base salary of $2,100 plus bonuses. I would receive packages with unknown names, then I would inspect packages and wait for shipping labels for a different name and then deliver them. I did a total of 15 packages. I have been reaching out to them with no success. I have saved ALL corresponding emails just in case. Again, company is Easy Way Company and my hiring manager is Angela Smith. Anonymous December 08,2015
Same thing happened to me
Same thing happened to me but the company was Logistics Network Plus limited. Worked 30 days shipping packages, when pay day came no check unable to get ahold of anybody. Left messages and sent emails, no response. The Company is based out of Miami Beach, Florida. Very discouraging. Julie
I have just been scammed the same way by a company called US-Abroad Inc. I have been working for a month and now all of a sudden they have dissappeared. What steps have you taken? Did you report to the police? How about fraud protection?
Just got an email from matt.lambart@aol.com AOL ISP (Internet Service Provider) does not exist in Australia anymore, he was saying he is from TAS. Matt & co inc 122A Elizabeth Street Hobart TAS P +61388205362 (Number is not working, funny enough) Wanting a large quanity order to go to Israel. BE WARNED THIS IS A SCAM, I could tell after two emails from them, no signature & bad spelling. This is what he wrote: i am very please to heard back from you with the quotation (I DID NOT QUOTE ANYTHING TO HIM, ONLY ASKED IF I COULD HAVE HIS CONTACT NUMBER). by the way this Unit am about to purchase. i am Distributing it to one of a new company in Israel. and i will like you to contact my carrier on my behalf with the total weight,Dimensions your location address, and ask them for the shipping cost And Also Tell Them when it will be ready for pick up .The email of the Freight company is (expressglobalshipping@dr.com) People beware, if you come across something you think does not seem right then i will be happy to check it out for you if you are not sure about it, my email is paulc@itspares.com.au (also if you need HP spare parts for Servers, Notebook or Printers i am your guy lol) www.itspares.com.au Cheers and hope everyone had a great Easter! Paul Campoy
we just received same, through our "Contact us" directly quoting an item on our website. Who signs their emails "President" anyway???? SCAMMERS DO
Wow almost got me today. So glad I found this.
Came to me via our contact us page too! I immediately did a company name search & discovered this thread!! A user has submitted the contact form on your store. Here are their details: Full Name: matt lambart Email Address: matt024au@gmail.com Company Name: matt & co inc Phone Number: 0361212466 Order Number: 456 Please Kindly see bellow what i will like to order. 2000 pieces of Wood Two Hole Toggle Button 5x1.3cm (2"x1/2") Hot Pink Duffle Coat Buttons i will be awaiting to heard back from you with the total cost plus tax but without shipping. and also let me know the types of credit cards you do accept for payment. Product Code:BS-MAGELLAN-8400-MED Yours Respectful Matt Lambart President. Matt & co inc Geelong West Victoria 3218 Australia
On 03 July 2015 at 20:31 matt lambart wrote: > > > Please Kindly see bellow what i will like to order. > > > > > 7 pieces of > > > > > Rhino 41100 Pioneer Tray > size:1400mm x 1140mm > > > > > i will be awaiting to heard back from you with the total cost plus tax but > without shipping. and also let me know the types of credit cards you do > accept for payment. Product Code:BS-MAGELLAN-8400-MED > > > > Yours Respectful > Matt Lambart President. > > Matt & co inc > Geelong West Victoria > 3218 Australia
Got the same sort of request on our website Contact Us page this week. I did reply and got suspicious when the quote request went from 1 unit to 12 units. Details: Can you please advice me with the price if this unit bellow, i will be awaiting to heard back from you with the price plus tax but without shipping and also advice me with the types of credit cards you do accept for payment. Yours Respectful Matt Lambart President. Matt & co inc 9 West St, Brookvale NSW 2100 Ph 02 5318 2681
Also got one today. can you please advice me with the price of this unit bellow. 650 pieces of 20cm Disco Ball awaiting to heard back from you with the total cost plus tax but without shipping and also let me know the types of credit cards you do accept for payment. Yours Respectful Matt Lambart Matt & co inc 52 Woodlands Drive Braeside, VIC, 3195 Ph 0386588827
We got this today. matt lambart mattau024@gmail.com He asked for a huge order quote without shipping.
I have also just received an email from this same person as below: Please Kindly see bellow what i will like to order. 1600 pieces of COLLET NUT CHROME Part Number:Z08350N-01 i will be awaiting to heard back from you with the total cost plus tax but without shipping. and also let me know the types of credit cards you do accept for payment. Product Code:BS-MAGELLAN-8400-MED Yours Respectful Matt Lambart President. Matt & co inc 9 West St, Brookvale NSW 2100
Here's a new twist: Mark Been with Mark and Co; 17 St. Dennis Road; Claremont, Cape Town, Western Cape, South Africa. Sounds a lot like "Matt and Co". Same deal, wants to pay with credit cards with USA billing addresses, ship to South Africa, wants to spend $2800 to ship $3000 worth of goods (that fit in a shoe box no less), and gets impatient and wants me to hurry up and run the cards. This guy calls immediately after emails sent to move things along. Please know that VISA, MC, and AMEX have at least 13 months to come back to us merchants on chargebacks for these frauds. So sad some businesses get caught up in this. Makes me so mad.
Thank you, thank you, thank you! I just received an order from this guy and I got suspicious so I googled his address and found your comment. You saved my company from getting involved with this guy!
Same thing: $2200.80 to ship $3390 worth of six boxes 19 lbs each to South Africa. Provided credit card that was declined. Provided another card with completely different name and address. No phone number for Mark Been or Pacific Line Shippers. mark been email address business.limited9090@gmail.com MARK AND CO 17 St Dennis Road, Claremont, Cape Town, Western Cape, South Africa BILLING ADDRESS mark AND CO LTD 333 S Grand Ave Los Angeles, CA 90071 7084018564 Pacific Line Shippers email address pacificlineshippers@hotmail.com pacificlineshippers Captain McCoy - Int.Shipping & Freight logistics Depart...... PACIFICFREIGHTCO Funds must be paid via Wire transfer We accept Payment From Pick-Up Location Only
Oh, and the follow up on my "Mark and Co." post, their preferred "shipping" company was: pacificlineshippers@hotmail.com No shipping company will use a free-email address.
We received one through our website's "Contact Us" page as well. He signed off with "Yours Respectful, Matt Lambart President." Hahahha I've received a few of these types - sometimes from my Gumtree listing too, so I knew it was a scam. But thanks for the heads up. :)
Hi Paul at It Spares, Scam seems to still be going. We were suss about this enquiry from early this week and queried it yesterday and actually spoke to my colleague about it. And surprise surprise this morning email arrives exactly what everybody else is complaining about but with slight variant to email addresses. From: matt lambart To: Anonymous Date: 26.11.2015 i am very please to heard back from you with the quotation. by the way this Unit am about to purchase. i am Distributing it to one of a new company in Israel. and i will like you to contact my carrier on my behalf with the total weight,Dimensions your location address, and ask them for the shipping cost And Also Tell Them when it will be ready for pick up .The email of the Freight company is (worldwideglobalmail@australiamail.com) please do not hesitate to get back with me with the grand total cost including the freight once you heard back from them. so that i can call you with my credit card info to set the ball rolling. see bellow the delivery address. Delivery Address IBM Israel Ltd 94 Derech Em-Hamoshavot 49527 Petach-Tikva Israel awaiting for your quick respond....! Best Regards Matt Lambart President Ph 0386588827 Simply do not respond and continue to warn others of this scam to avoid other innocent businesses from being ripped off. All the best. A local business in Melbourne. Anonymous
well I got the same email today. that's sad that they still doing this. Good thing I checked thank you very much.
Hi, I received exactly the same email today, was sceptical at first and glad I triple checked. Thanks for posting the details. Adrian
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