Preliminary AGRSS shop validation results reported at IGA
June 15, 2010
Representatives of the Auto Glass Replacement Safety Standard Council shared early results from the first seven geographic clusters of glass shop validation reviews during a presentation at the Independent Glass Manufacturer’s Annual Conference and Spring Auto Glass Show in Ft. Myers, Fla., last month. Dale Malcolm, chairman of the AGRSS Education Committee and technical manager for Dow Automotive Systems, Auburn Hills. Mich., Aftermarket, and Jeff Olive, a member of the AGRSS Validation Review Panel and training manager for Glasspro Inc., Mount Pleasant, S.C., told an audience of auto glass pros that the validation exercise was helping to identify how glass shops can make minor adjustments to improve their service and maintain full compliance, according to a June 15 release.
“These results indicate that all the issues are easily corrected, relating mostly to either record keeping or just paying closer attention to details,” Malcolm said in the release. “The validation program is doing exactly what we hoped – helping auto glass shops to improve and maintain a high level of service and safety.”
“The takeaway message from these preliminary validation results is simple,” Olive said in the release. “Follow the processes outlined by AGRSS and practice them every day, and your shop will be a top notch service provider in full compliance with the AGRSS standard.”
Record keeping was one area that many glass shops could improve, ranging from historic adhesive system lot numbers to windshield DOT and NAGS part number records. Another was paying closer attention to detail, such as accurate use and quoting of safe drive-away times.
The initial AGRSS validation process will be completed later this year, with complete results expected in the fall. For more information about the AGRSS validation checklist or the validation Webinar from last year, visit AGRSS' Web site.