Crystal Windows Clarifies News of Expansion

Glass Magazine
February 13, 2014

Crystal Windows & Doors' COO Steve Chen issued a response clarifying a Feb. 12 New York Post report, titled 'Queens glass maker moving due to city's high cost.' The article states that Crystal plans to expand to the suburbs—Westchester County or somewhere close to the city—due to the cost of doing business within city limits. 

Chen clarifies Crystal's intentions and future plans with its customers in the statement, saying, "the news story...misrepresents the future plans and activities of Crystal Window & Door Systems." He added, "[It] further misrepresents that Crystal's plans are directly linked to the public policies of several elected officials." Crystal's plans are an issue of corporate expansion, not corporate relocation, Chen explains, and the company plans to keep its headquarters and main production facility in Queens for the foreseeable future.

Over the years, Crystal has expanded production capacity in cities across the country, and considered expanding in New York City and the surrounding areas. The initiatives were only intended to increase capacity and never to replace the Queens facility, as the NY Post report alludes, Chen remarks. The company has even considered expanding capacity at its current Queens locations, but has not yet been able to secure a sufficiently large and properly configured industrial site at an effective price, he says.  

"Unfortunately, the NY Post's story fails to realities and instead focuses on a few minor but politically charged issues," says Chen. He admits that doing business in New York City presents unique challenges, but says Crystal plans to continue to meet those challenges. He acknowledges the support and assistance of the New York City Mayor's office, City agencies, the City Council, the Queens Borough President's office, and New York State agencies and elected officials, which have contributed to Crystal's success.