You’ve read about proper sales calls; now listen to them live

December 8, 2009
COMMERCIAL, RETAIL, AUTO, FABRICATION : SALES

Glass Magazine’s new interactive format allows you to listen in on live sales calls. Following are excerpts of outbound calls demonstrating effective questions to ask to identify customer needs and gather information for future sales opportunities.

 Example 1: Getting your foot in the door

 Example 2: Finding the right contact, part 1

 Example 3: Finding the right contact, part 2

Example 4: Identifying additional job opportunities

Example 5: Following up

 

Example 6: Identifying the decision maker

Example 7: Essential questions to ask

Example 8: Stating the purpose of your call

Example 9: The wrong way to follow up

Example 10: The wrong way to state the purpose of your call 

Example 11: Incorrectly using the word "just" in conversation