Is Your Business Improving?

If you’re reading this, you are interested in growing or improving your business. Often, the words “growth” and “improvement” are used as synonyms. They are not synonyms. Inflation will allow growth to occur without improvement. In this case, it is possible to grow without making more sales or improving profit. Frequently, improvement requires changing habits; changing habits probably involves learning new skills.

Suppose a company decided to implement new software. This software will improve customer service, increase efficiency, and improve cash flow. The company must make a commitment to train its employees. This commitment involves:

  • Assigning someone to be responsible for training
  • Developing the training material
  • The CEO setting an example by learning the software first
  • Setting aside several blocks of uninterrupted (confiscate the mobile telephones) time for group training over several weeks
  • The trainer spending one-on-one time with the students as the students practice (to occur immediately after the group training)
  • Following up with each individual until they have mastered the software.

What’s your first impression as you look at this list? It looks like a lot of work, doesn’t it? It is. It requires commitment to improve, but it’s worth it. In the process of learning keep your eyes on the benefits, not the inconvenience, and remind your team of these benefits.

Bill Evans is president of Evans Glass Co. Write him at

The opinions expressed here are those of the individual author and do not necessarily reflect those of the National Glass Association, Glass Magazine editors, or other glassblog contributors. 


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