Colette Graimes

Colette Graimes is senior marketer, Smart-Builder, a provider of software solutions for glass installers and fabricators. She can be reached at colette@smart-builder.com. Opinions expressed are the author's own and do not necessarily reflect the position of the National Glass Association or Glass Magazine.

Process Mapping for Glaziers

Download a process map template for the order of a replacement insulating glass unit. Process mapping can prove a powerful tool for contract glazing firms. A process map itself is useful when onboarding employees or when an employee is absent. But the actual process of creating the…