Walker Glass introduces its new online customer portal, WeConnect. With this new tool, Walker’s customers can have greater visibility of their orders, while still experiencing customer support. The portal will be launched on September 30 in conjunction with the opening day of GlassBuild. Clients are invited to come to Booth 34011 to see the platform in action, ask questions and book an onboarding meeting with the customer service team.
What Walker Glass says
"We’re excited to announce the launch of Walker Glass’ new online customer portal, WeConnect,” says Claudine Brun, director of customer service, Walker Glass, who supervised this project through months of development and refinement. “The platform was created with our customers’ needs in mind, and it offers an intuitive, user-friendly experience that streamlines everything from order placing and tracking to product availability and pricing. By empowering customers with real-time access to critical information, we’re setting a new industry standard for customer service excellence."
“I am so proud of the WeConnect team. They really got our portal offering right. It allows our customers yet another way of interacting with Walker, fully backed by our team at every step—including a chat feature that links directly to our team, not an AI robot. WeConnect reinforces our core strength—an obsession with helping our customers get what they need, when they need it,” says Charles Alexander, vice-president of sales and marketing, Walker Glass.
Walker clients who are ready to explore this new tool should reach out to their customer service representative to set up a WeConnect account or request an onboarding meeting.
