A+W Software hired Lee Lagazon as an application support specialist for A+W Clarity Customers.
In this role, Lagazon is responsible for troubleshooting customer support tickets, prioritizing tasks, implementing solutions in a timely manner to meet customer demands, and ensuring high customer satisfaction throughout the support process.
Lazagon’s brings extensive, hands-on IT support knowledge of glass fabrication systems, demonstrated by his ability to comanage the complete re-write of a glass-fabrication software system. He brings with him customer-service skills, the ability to work with different teams to achieve a common goal, knowledge of technical issues within the glass fabrication process and IT capabilities.
What people are saying
“I’m excited to join A+W Software, where I can further my knowledge of glass fabrication software, develop solutions to unique questions, and train our customers to maximize their software. With 7-plus years of experience in the glass industry and driven by a passion to train and teach others, I look forward to helping A+W’s customers grow and thrive. I think the stability of A+W will allow me to develop skills to benefit the organization and our loyal customers,” says Lagazon.
“We believe Lee is the ideal hire for A+W Software as we expand our presence in North America. With multiple years of experience implementing software solutions in the glass industry, Lee can step in and make an immediate impact for our growing customer base. Lee’s industry and software knowledge, including Microsoft SQL server, together with proven customer-support skills will help our customers prepare and grow into their future success,” says COO of A+W Software North America John Staiano.
